Terms and conditions of sale applied to the purchase of “ Ruben Galarreta” brand products via our website www.rubengalarreta.com.
- The website is property of Ruben Galarreta S.L.U. CIF/NIF: B26556761 with registered office in Calle de la Montera 34, 28013 Madrid, Spain.
- In relation with any purchase, delivery, notification, request, customers can email us to the e-mail address: [email protected]
1.3 All sales and purchases are regulated by the general terms and condition published on the Site.
- Order information are sent by e-mail to the address provided by the customer during the registration or purchase process.
1.5. Customers must be 18 years old or over to make online purchases on our website www.rubengalarreta.com ,customers declare to have such requirements and to have legal capacity.
2. Shipping cost, prices, taxes, custom duties.
2.1. Ruben Galarreta offers WORLDWIDE STANDARD FREE DELIVERY on all orders above 150 €.
2.2. Standard and express delivery timing and cost vary from country to country. These are estimates, not guarantees; shipping time can vary depending on factors such as weather, possible customs delays, and whether the delivery address is in a city or a remote area
EUROPE STANDARD SHIPPING RATES AND DELIVERY TIMES
WORLD STANDARD SHIPPING RATES AND DELIVERY TIMES
EUROPE EXPRESS SHIPPING RATES AND DELIVERY TIMES
WORLD EXPRESS SHIPPING RATES AND DELIVERY TIMES
2.3. Shipping cost will be automatically calculated at the time of checkout.
2.4. Customers may be eligible to choose standard or express shipping method upon availability of service in delivery country.
2.5. Orders can be send to the address selected by you (home, work, etc. – never a PO Box) and we ship worldwide. We do not ship to postal codes.
2.6. Prices of products are inclusive of VAT (where applicable).Shipping cost, if applicable, will be calculated before the final payment at the checkout with the vat.
2.7. If the order has to be delivered to any country outside European Union, the total price does not include any customs duties and any other local taxes that are exclusive responsibility of the Consumer and the consumer agrees to pay in addition to the price of the final order as per law of the country to which the product is delivered.
For any further information on any duties or taxes applicable in the country of destination of the orders, the consumer is invited to check with the due authorities.
3. Order Payment
We accept payments through PayPal, Credit Cards, Debit Cards and Direct Bank Transfer.
4. Product Information, availability and order confirmation
We reserve the right to withdraw any product from this web page at any time and to remove or edit any materials or content. While we do our best to process all orders, may be exceptional circumstances that require us to reject the shipping of an order even after sending the Ship confirmation. So we reserve the right to do at any time, to our sole discretion.
We will not be liable to you or to any third party by reason of our withdrawing any product from this web page, regardless of whether the product has been sold or not, remove or edit any materials or content of the web page, or for refusing to process an order after we have sent the confirmation order.
5. Return Policy
If for any reason clients are not satisfied with an order, the item(s) can be returned,within 14 days of the merchandise’s delivery date, without giving any reason and withou any penalty. Customer can mail their requests to [email protected]
Customers can apply for:
5.1. Size exchange
5.2. Store credit
5.1. Size exchange
5.1.1. Items can be exchanged when a different size if available.
5.1.2. We ship FREE of cost to our clients “from our office to your address” the requested exchanged products using standard shipping method.
5.1.3. Client must bear return shipping expenses/cost of purchased item (s) “from your address to our office”. Ruben Galarreta S.L. will inform client via e-mail about return procedure. Client will sent the products directly “from your address to our office” via Postal Service.
5.1.4. In all size exchanges, client must return at his/her own expenses the purchased item (s).
5.2. Store credit
5.2.1. Items can be returned for store credit.
5.2.2. As soon as the return has been completed, customer will receive a credit coupon code with the value of the return ítems minus the return shipping expenses. The code may be used on the following order placed on www.rubengalarreta.com
- The credit coupon code can be used one time only on a future order within three months of the return.
- It must be used in its entirety on an order that is either equal to or greater than the value of the store credit
5.2.3. Return shipping and handling cost “from your address to our office” will be simply deducted from the store credit value coupon. No extra expenses are required.
5.2.4. Return shipping and handling cost “from your address to our office” may vary upon products weight, volume, country and local courier charges that may be applied to the final amount. You can send an email to [email protected] to know the exact amount.
5.3.1. In the case that a refund is requested, the return shipping cost “from your address to our office” and any related import fees are the responsibility of the client. The client will have to sent an-email to [email protected] and take the products to the Postal Service.
5.3.2. The refund includes delivery shipping charges you paid when you made your purchase “from our office to your address”. However if you specifically requested non-standard delivery (such as express delivery) that cost will not be refunded.
5.3.3. Return shipping and handling cost “from your address to our office” will be bear by client.
5.3.4. Return shipping and handling cost “from your address to our office” may vary upon products weight, volume, country and local courier charges that may be applied to the final amount. You can send an-email to [email protected] to know the exact amount.
5.3.5. Any import fees will be deducted from final refund.
5.3.6. All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
6. Return Terms and Conditions Applied to all above mentioned points and all returns.
6.1. Send an email to [email protected] within 14 days of the order delivery date to return your order.
6.2. Security Tag must still be intact and attached to returned items. Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use.
6.3. Items must be returned with all original tags, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
6.4. Items must be returned to our wearhouse, client will be contacted to schedule the return of the product.
6.5. Returned items will be checked by us in our warehouse to ensure they are returned intact; we have the right to charge you any depreciation, reimbursing you only the residual value of the product.
6.6. In case of defective or incorrect merchandise, clients must follow the instructions above.
6.7. We reserve the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for FULL reimbursement of shipping and import fees.
6.8. In the case that the return shipment requires pickup or the payment of any added fees, we reserve the right to refuse returns sent with a different courier than specified in the confirmation email.
6.9. We reserve the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.