FAQ

ANY DOUBTS?

Please read our FAQ or drop us an email

SHOPPING

To make purchases on Ruben Galarreta Online Store you do not need to register however, we suggest you to create an account to access exclusive services dedicated to our customers.

Product information

On each product page, you will find all available sizes, a description and the composition of the item. You can click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired size of the product
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click on Shopping Bag
  4. Select the shipping method and a payment method
  5. Enter your shipping details and your billing details
  6. Check that the information you entered is correct and click “Proceed to Checkout”

After a few minutes you will receive a confirmation e-mail with the details of your order.From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.

SHIPPING

Free international shipping on all orders starting from 100 USD.
Shipping cost is 10 USD on orders below 100 USD.

On average, it takes 4-6 business days. These are estimates, not guarantees; shipping time can vary depending on factors such as weather, possible customs delays, and whether the delivery address is in a city or a remote area

You will receive an e-mail containing your Tracking Number once your package has been shipped from our distribution center, approx. 2-3 business days from order date.

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order.

PAYMENTS

 

We accept payments through PayPal, Visa, MasterCard, American Express, Diners Club, Discover, JCB, and many more major credit card providers

On Ruben Galarreta Store, every purchase is made with maximum security thanks to the use of the most advanced encryption services (SSL). We only use protected connections as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

RETURN AND REFUNDS

We easily accept returns within 28 days of the merchandise’s delivery date.
If for any reason you are not satisfied with an order, the item(s) can be returned for size exchange, store credit or partial refund. To request a return send us an email to info@rubengalarreta.com, we will send you the instructions for the return shipment. Find all details in our Info Area.

Send us an email

ENQUIRIES AND BUYERS

info@rubengalarreta.com

PRESS AND COLLABORATIONS

press@rubengalarreta.com

Please allow up to 48 hours for a response to your inquiry. Emails sent during non-office hours will be responded to on the next business day..